For Your Information
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Important Documents
Important documents for GO participants
Participant Service Charter
Participant Handbook
Policies and Procedures
A key selection of GO's policies and procedures for participants
Easy Read Policy Manual
This manual compiles easy read versions of all the policies in this list.
Privacy Policy
Code of Conduct
Complaints, Compliments and Feedback Policy
Incident Management and Reportable Incidents Policy
Emergency Management Policy
Individual Fees and Charges Policy
Key Elements of Participant Safety and Wellbeing Policy
Medication Policy
Mealtime Management Policy
Behaviour Support and Eliminating Restrictive Practice Policy
Child Safety and Wellbeing Policy
Child Safety Incidents and Complaints Procedure
Sale of Art and Commission Policy
Choice and Advocacy Policy
Additional Policies of Note
Advocacy Resources
Links to Victorian Advocacy League for Individuals with Disability (VALID) Resources. VALID can help you learn more about you rights, and support you to get in touch with an advocate.
NDIS Resources
Links to National Disability Insurance Scheme (NDIS) Resources.
NDIS Resources
NDIS Quality and Safeguards Commission Resources
Child Safe Resources
Goulburn Options has a zero tolerance for Child Abuse.
Commission for Children and Young People (CCYP) Resources
Organisational Resources
Please see Policies and Procedures for more child safe information from GO.
Outbreak Information
Information regarding how GO manages outbreaks of all kinds.
Organisational Outbreak Management Resources
Please see Policies and Procedures for more outbreak management information from GO.
COVID-19 Information